• Will you be taking works which will have deadline? How are you going to manage the works that are based on a deadline?
    • YES. Deadlines are essentially the point when the service is considered delivered, without a deadline, we should not expect payment from the customer. Time management is key to managing deadlines, apart from that, fiverr has a mechanism to show a potential client’s waiting time by showing the works in queue for the seller.
  • Will there be any extra charges for the work that involves a deadline?
    • NO. As previously mentioned, a deadline is an essential part of the transaction. Charges for express delivery or reducing the days before the deadline will incur charges based on the number of days.
  • How are you planning to deal with chances of plagiarism? Will there be any issues with plagiarism since you might be working with papers of lots of students.
    • NO. Plagiarism can be avoided by giving credit to a person’s original idea and this can be done by proper academic paper citation with either APA or MLA citation style. Our services will ensure proper citation format but we will not create an academic paper from scratch.
  • Is the payment going to be advance or after the work is done?
    • The payment process in fiverr requires payment before the work is done but payment will not be released to the seller until the customer approves the work rendered or until 3 days after the service is delivered.
  • Will you be hiring people in case of any overflow of documents? How do you expect to manage such a situation?
    • The initial stages of the business will be managed by a single person as there’s not a lot of work to be expected. In an instance of a workload overflow, 
  • What is this website about? (When you get to the website, there is no description of website, and we need to open the business model to read about the type of service/product you will be offering) 
    • The subtitle in the business name displays the purpose of the business which is to hustle through the hassles of a 9-5 job. Another meaning could be to eradicate the hassles of the customers by doing all the hustle for them. 
  • Why will I be paying for the services that we can also find online for free on some trusted websites?
    • These websites do not come without a cost. Most of these websites charge subscription fees which is valuable when the services are frequently used. In cases of one-time requirements, project-based services are much more valuable because it provides you with negotiable deadlines as you communicate with a real human instead of a robot-guided chatting tool that takes time before a human customer service clerk will come to help you. On top of that, human intelligence will remain superior when it comes to content creation as these contents are made to resonate with humans.
  • What is your service’s price range will be?
    • Services depend on the number of words to be edited, audio to be transcribed, or pages to be formatted. 10 CAD will be charged for every 1000 words to be proofread and edited, 1 CAD for every audio minute to be transcribed, and 7CAD for every 2000 words to be formatted in either APA or MLA academic citation style.
  • How big is your company?
    • The business is a small-scale business, not an incorporated company. 
  • Have you figured out the number of staff yet? and will that be enough for your company’s?
    • The business will start off as a side hustle. An individual is what it takes to get the services done. In the event that the business finds the opportunity to scale-up, a team of 2-3 more individuals will be organized to get the services rendered.
  • What are your future goals with regards to company’s growth?
    • The business’ growth will highly rely on the initial performance of the business. The plan is to scale-up the business into a team of highly-motivated individuals who would consider freelancing as a source of income that could potentially outperform the income from a 9-5 job. 
  • What will my investment be used for in your company?
    • An investment will mostly be used for advertising to attract clients to the landing page of the services in fiverr.
  • Do you have everything in place to make the business model function smoothly? 
    • YES. For the initial stage of running the business, the business is set to function smoothly. The next plan of action is to run ads in social media to attract the first client.

FINALS

  • If you were given an initial investment of $1000 from an investor how would this help to fast track your progression in business development, or would money only help so much in this industry?
    • An initial investment of $1000 is more than enough to cover website hosting, domain, and internet as well as social media ads spending. To make service delivery more efficient, the investment will also be used on software that can speed up operations.
  • Would you have your employees online in the same time zone as you or in a different time zone working the opposite shift as you?
    • Employees will be sourced from overseas which means there’s a huge possibility that the time zone will be different which can be advantageous as the business can operate 24 hours while being managed from various time zones.
  • In this industry, what is the biggest obstacle?
    • The biggest obstacle is landing the first client. Services in content editing normally require a portfolio of sample works as well as testimonials from clients in order to be attractive in the market but a portfolio is difficult to build without the help of clients.
  • Is anyone offering this service where you live?
    • No. In a small town, it is rare to see firms who offer these services as the demand is not that high. Keeping the operations online can help minimize costs while being able to reach more potential clients which is difficult to attain in a small town.
  • Would you just advertise your services on Fiverr?
    • Advertising on fiverr is the main advertising channel but the services will also be advertised through social media and search engines.
  • If I am not at all happy with the service provided, how would I be compensated or would I get a credit?
    • In an event where a customer is unsatisfied, a limited number of revisions will be made to meet the customer’s demand. If a customer is still unsatisfied, the customer may reach out to Fiverr’s customer service to contest the transaction by expressing their dissatisfaction. 
  • If I need to get a 2000-word paper done for tomorrow, will you be able to complete it in time and how much would it be?
    • We will not be doing a paper from scratch. Our services are mainly for editing and content creation for academic purposes is not included as this may be seen as a form of academic dishonesty. Academic formatting services will be offered but not academic writing
  • Do you do work on resumes and cover letters?
    • Yes, we can point out errors and edit resumes and cover letters for individuals to have outstanding job applications.
  • How many employees will be hired when MCA expands?
    • 1-2 employees will be hired in the first phase of the expansion to accommodate a larger volume of projects
  • What type of content creation will be offered?
    • Content editing is the primary service being offered. As for content creation, there is a possibility for the service to be offered if there is demand and increased capacity to meet the demand upon expansion.
  • Will content creation be available for all social media platforms?
    • As previously mentioned, content creation is not yet an official part of the service offerings. If it were to be offered, mainstream social media platforms such as IG and FB will be the main channel for the service to be delivered.
  • Would you consider offering free-lance social media management as a form of expansion?
    • Yes, it is a possibility once there is an established demand and capacity for it.
  • If your profit from the first year is $310, how much are you looking for from an investor?
    • An investment $500 is enough to kickstart the operations. This investment will cover ads spending and website hosting.
  • Will you offer a loyalty program for returning customers? Do I get a discount for giving you a good review?
    • Good reviews are based on the discretion of clients. Discounts can be given out to customers as an incentive for them to avail another service. There will be no loyalty programs in the first few months of operations, but it will be considered once there is an established clientele who can qualify for the said program.
  • Will you visit schools or businesses to promote your services?
    • No. Promotion of services is mainly done through social media and internet ads. 
  • If there’s a mistake in the final draft and the paper has been delivered, how will this be resolved? How many revisions can I have you do or are revisions an extra cost?
    • Clients are given a chance to go over the document and return the file for revision up to 2 to 3 times depending on the volume of the document.
  • Will you meet with clients to go over what they expect from your service?
    • Yes, however, this is most likely to be done online as most of the documents can be sent through the internet and meetings can also be done through video conferences.
  • How far in advance do I need to submit my request for editing? What is the timeline of completion?
    • The timeline of completion depends on the size of the document to be edited or transcribed. Customers are advised to reach out prior to placing an order to be made aware of the waiting time if necessary. For a usual 1000-word document, one business day is enough for the work to be delivered.